Engagement Manager, Microsft Services

Role:The Engagement Manager is responsible for engagement profitability and customer satisfaction by structuring and managing deals through completion. He/She would be required to establish processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Customer Satisfaction discussions with stakeholders.

Responsibilities:
accountable for defining the scope, approach, engagement delivery team structure, engagement estimates and risk plan for consulting services engagements.
Managing Engagement Risk and Delivery Quality: The EM Is accountable for ensuring that Microsoft meets all commitments as outlined in the Statement of Work (SOW) and/or Work Order.
Maintaining Portfolio Health:The EM is accountable for assessing and maintaining the health of the engagement portfolio on an ongoing basis.
Consultant Satisfaction and Growth:The EM is accountable for creating experiences that support the development and job satisfaction of our consultant and partner resources. Stakeholder Expectation Management:The EM is accountable for establishing clear lines of communications between customer, partner and Microsoft stakeholders for each engagement, and proactively managing the expectations of those stakeholders on an ongoing basis.

Profile:
• Master’s Degree/ Bachelor’s Degree (B.S./B.A.), Business, Computer Science or computer-related
• 10-13 years of relevant experience
• Should have worked on large/turnkey projects
• Should have been involved in technical consulting, solution design, planning, deployment, development and management
• Managing large teams directly/indirectly would be preferred
• Should have displayed exemplary customer handling skills
• PMP certification along with a Microsoft Certification is mandatory
• Good Understanding of markets, customes and competitive products


Critical Exposure Areas
• Understanding of Business Decision Sales Cycles and the sales process – applies appropriately as it relates to delivering Microsoft solutions to customers
• Strong Analytical and Problem solving skills
• Building Customer/partner relationships
• Identify implications of related internal and external business conditionsto risks and dependancies
• Uunderstanding of Microsoft application platform and server technologies

Consultant - Applications, Microsoft Services

Position: Consultant - Applications

Role: Microsoft Consulting Services India is a rapidly growing Practice that serves Enterprise customers.
MCS is looking for Development Consultants who have a mix of advanced technology and business acumen. The Developer Consultant helps customer/partner account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, Developer Consultants must be effective in fostering executive level relationships. When asked, consultants help translate business or application development requirements into technology requirements for inclusion in contracts and/or statements of work.

Responsibilities:  Define Vision & Scope, Create Design & Architecture

 Maintain a breadth of knowledge in a market sector, of industry standard frameworks and architectures as well as demonstrable technical expertise in deploying .NET solutions and related MS technologies
 Define requirement with engagement Manager.
 Understand customer environment & gather business requirement.
 Research Technical Aspects & Best Practices.
 Map technical information to customer’s context.
 Develop architectural design document based on existing sample or new requirement.

 Project Plans & Execution

 Identify customer required deliverables & all tasks for the project.
 Create high level plan & estimate timelines & resources.
 Meet with internal & partner resources to get feedback & commitment to the project plan.
 Develop the detailed project plan.
 Execute the project and augment the project team with your technical depth and expertise.
 Mentor the customer and partner team members of the project to achieve project goals.
 Monitor & adjust estimates to integrate new constraints.
 Conduct project closeout meetings.

 On going Advice & Knowledge Transfer to Customer

 Study technical books, internet content, magazines, internal & external sources to build knowledge base & gather best practices.
 Respond to customer needs by email, phone calls & one to one meetings.
 Prepare documentation as needed.

 Presentation & Trainings to Customers & Partners

 Identify Customer needs.
 Research knowledge base & collect reference materials.
 Prepare customized presentations or Trainings materials.
 Give presentation or training.
 Gather feedback & fine tune.

 Contribute to MS Internal Knowledge Management System

 Capture all the field learning on a project & document the same in the format required.
 Ensure all assets created on a project – Design document, Vision scope document, Architecture Document , Sample code etc is submitted to the internal knowledge management system.
 Provide constructive feedback for all the assets downloaded from the internal knowledge management system.