Role:The Engagement Manager is responsible for engagement profitability and customer satisfaction by structuring and managing deals through completion. He/She would be required to establish processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Customer Satisfaction discussions with stakeholders.
Responsibilities:
accountable for defining the scope, approach, engagement delivery team structure, engagement estimates and risk plan for consulting services engagements.
Managing Engagement Risk and Delivery Quality: The EM Is accountable for ensuring that Microsoft meets all commitments as outlined in the Statement of Work (SOW) and/or Work Order.
Maintaining Portfolio Health:The EM is accountable for assessing and maintaining the health of the engagement portfolio on an ongoing basis.
Consultant Satisfaction and Growth:The EM is accountable for creating experiences that support the development and job satisfaction of our consultant and partner resources. Stakeholder Expectation Management:The EM is accountable for establishing clear lines of communications between customer, partner and Microsoft stakeholders for each engagement, and proactively managing the expectations of those stakeholders on an ongoing basis.
Profile:
• Master’s Degree/ Bachelor’s Degree (B.S./B.A.), Business, Computer Science or computer-related
• 10-13 years of relevant experience
• Should have worked on large/turnkey projects
• Should have been involved in technical consulting, solution design, planning, deployment, development and management
• Managing large teams directly/indirectly would be preferred
• Should have displayed exemplary customer handling skills
• PMP certification along with a Microsoft Certification is mandatory
• Good Understanding of markets, customes and competitive products
Critical Exposure Areas
• Understanding of Business Decision Sales Cycles and the sales process – applies appropriately as it relates to delivering Microsoft solutions to customers
• Strong Analytical and Problem solving skills
• Building Customer/partner relationships
• Identify implications of related internal and external business conditionsto risks and dependancies
• Uunderstanding of Microsoft application platform and server technologies
