Position Title :Head of HR and Training
Location :NCR region
Education - PG from XLRI/TISS/XISS/ Symbiosis preferred
Experience - 14- 17 Years Preferably from MNC IT/ITES Companies
Job TitleHead of HR & TrainingFunctionHR
Purpose of :
To provide both strategic and operational contribution to the cmpany'soffshore operations. Reporting to the Director of Offshore Operations, therole will shape and deliver all aspects of HR and Training. They willdevelop and be the custodian of a cohesive and commercially focussedHR/Training strategy & plan.
Main Activities:
* Attraction & Sourcing - The role holder will be responsible fordefining an attraction strategy, building a competitive employer brand andposition in the labour market. Identification of recruitment channels andoptimising them will be a core part of the role along with setting up andindustrialising recruitment processes that can accommodate high volume andleadership recruitment
* Selection - Ensures best in class selection methodologies are inplace and deployed to ensure appropriate criterion are recruited andvalidated by strong performance in the role
* Training & Development - The role holder will be responsible forsetting the Training & Development strategy. They will be responsible foroverseeing the development of training programmes and the delivery as wellas evaluation. Training should optimise learning curves, it should beinnovative, best in class, deploys multi channel delivery and will be a coreaspect of business delivery. As well as operational training, the roleholder will need to develop a leadership development, career & successionplanning framework that manages, develops and retains key talent.
* Rewards & Incentives - The role holder will develop a rewards andincentives strategy that is cost effective and is market leading. They willoversee it's administration and ensure that it constantly evolves to fit theneeds of the business.
* Retention - Attrition should be tracked in detail and managedquickly and successfully. Attrition intelligence should be collected andused to formulate interventions speedily. In addition, a full retentionstrategy should be developed to ensure that retention is paramount to allaspects of people management.
* Employee Environment & Engagement - The role holder will beresponsible for shaping the environment, processes and policies ensuringthey are all conducive to engagement and safety. The environment should beone that attracts and retains candidates. The role holder will also beresponsible for the communications plan and channels.
* Performance management - The role holder will be the custodian ofperformance management system and process. They will ensure managers havethe tools, knowledge, skills and capability to manage performanceeffectively and ensure performance management is calibrated so thatperformance is managed consistently. They will also work with the operationto set and agree appropriate KPIs, Objectives & behaviours
* HR policy & process - The role holder will manage and continuouslyimprove and develop all HR/Training policies and ensure compliance to policy& legislation. They will also ensure that all contractual frameworks are inplace and robust.
Knowledge/ Skills/ Experience
* Significant experience in managing HR and Training at a seniorlevel
* Experience of high volume/contact centre/customer serviceenvironments
* Desirable to have a background in BPO* Strong track record in Resourcing & Training
* Exceptional influencing & communication abilityBehaviours* Commercial Acumen* Influence and Persuasion
* Communication
* Relationship building
* Analytical Thinking
* Organisational Awareness
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