Company: iGate
Job Title: Group Project Manager, IT Operations
Description: This role requires a person to monitor and review a group
of projects to ensure timeliness of deliverables and quality of services
provided.
Key Characteristics of Position
This person will be responsible for all deliverables of a group of
projects. Uses knowledge of software project management methodologies,
quality standards and business requirements to ensure customer
satisfaction. Is responsible for overall planning and delivery of
solutions. Will require exercising judgment within broadly defined
practices and policies. Regularly interacts with managers and senior
managers. Works with minimum supervision.
Location: Bangalore, India
Reports to: Delivery Manager / Divisional Head
Desired qualifications / background:
· The candidate should have a minimum of 11+ years of prior experience
in technical project delivery and management
· Experience working with customers in the either or all of the
following…Manufacturing, Banking, Financial Services & Insurance and
Retail verticals
· Post graduate / MBA from a reputed school
· The role requires a highly self-motivated and enthusiastic
professional with good effective
communication skills
· The position requires the following skills / attributes to deliver at
this level
o Customer Management
o Effective communication
o Enhance people value
o Execution Excellence
o Change and Innovation
o Results Orientation
o Solution Mindset
· Willingness and ability to function in a multicultural work and
client environment
Key Accountability areas:
Delivery Management
· Contract management including SLAs, Terms and conditions
· Ownership of solutions approach and delivery framework for existing
projects and opportunities
· Participate in proposal development
· Oversees all project execution activities such as planning, costing,
delivery and post delivery review for identified projects
· Manage and direct efforts of project managers to ensure effective
planning, coordination and synergy between projects
People Management
· Takes responsibility for ongoing training, skill building, deployment
for identified projects
· Ensures effective resource utilization across onsite and offshore
including manpower allocation and release
· Drives employee retention and resolves employee issues on time,
addressing morale problems
· Work with Senior Project Managers / Project Managers / Project
Leaders to drive performance management for identified projects
Process Management
· Takes initiatives for improving delivery efficiencies
· Identifies bottlenecks in delivery and proposes effective corrective
and preventive solutions and practices
· Contributes to knowledge management Customer Relationship Management
· Quickly addresses customer complaints and strives to proactively
prevent complaints in future
· Maximize customer satisfaction through effective solutions delivery
Financials Management
· Responsible for Gross Margin, Onsite-offshore ratios, revenue
recognition and leakage control, billing milestones and utilization in
line with unit goals
Contact - danielamruth@ gmail.com
