Patni is looking for 2 Account Directors, for their Communications, Media and Entertainment (CME) Business Unit. One position to be based out of London (UK), and one out of Prague (Czech Republic). Detailed JD below.
Pl send your CV's to ved.chopra@patni. com. Mention the location you are applying for in the subject header.
rgds,
ved
PGP35
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About Patni
Patni Computer Systems Ltd. (Patni) is one of the leading global providers of Information Technology services and business solutions. Over 14,000 professionals service clients across diverse industries, from 21 sales offices across Americas , Europe and Asia-Pacific, and multiple offshore development centers across 8 cities in India . We ended CY 2006 with USD 580M revenues, and have serviced more than 200 FORTUNE 1000 companies, for over two decades. Our vision is to achieve global IT services leadership in providing value-added high quality IT solutions to our clients in selected horizontal and vertical segments, by combining technology skills, domain expertise, process focus and a commitment to long-term client relationships.
Patni CME (Communications, Media & Entertainment) business unit
Patni’s Communications, Media & Entertainment business unit provides consulting, systems integration, and outsourcing solutions exclusively to telecommunications clients worldwide. We integrate expert telecommunications industry knowledge, process and technology frameworks, strong partnerships, and a global work force to provide strategic solutions that generate sustainable business results.
Job Opening details
Role – Account Director
Business Unit – CME (Communications, Media & Entertainment)
Role Type: Permanent
Number of positions: 2
Location: London , UK & Prague , Czech Republic
Language: English (compulsory) , Czech (preferred) for the Czech position.
Overview
The Account Director (AD) has the task of growing and managing business revenues from one or more client organizations for the CME Business Unit of Patni. (S)He will own all aspects of the engagements at their clients, including P&L, business plan, revenue retention, and new revenue acquisition, delivery escalation resolutions for all services and solution offerings for the engagement/s. Contribution will be measured in terms of business growth and P&L health of the client engagements. AD’s are expected to manage and grow client engagements with annual revenues from USD 10 million – to USD 20 million+.
The Account Director(s) are part of Client Management Organization (CMO’s) and are expected to contribute as members of the leadership team of the CMO, in assisting and participating in important aspects of strategy and key decision making, as it relates to the consulting and systems integration business.
Responsibilities
Financial management
P&L Responsibilities for the Client Account and respective engagements within each client organization. Must be able to drive towards a healthy P&L across all engagements across client portfolio
Revenue Retention and Growth: Drive, lead and support sales process and client engagements targeting business growth in installed base accounts.
Business development & client relationship building
Identify and create new business opportunities for profitable growth.
Provide strategic support for new business acquisition in existing and new accounts.
Work closely with the practice leadership to drive domain solutions within the client organizations.
Drive brand messaging and value proposition of CME within the client organization.
People, process & operational management
Client Satisfaction: Drive client satisfaction meeting all deliverables of the engagement successfully, within specified timelines. Drive highest industry recognition for the telecom business unit
Manage client expectations, team expectations and delivery related escalations.
Build key talent and intellectual leadership within the engagement teams.
Drive system and processes compliance within the engagement teams.
Share best practices to enhance the quality and efficiency of Patni CME’s service delivery. Required to maintain and expand working knowledge of current Patni CME services and accounts as well as industry and practice specific support
Experience and Skills
Strong Account Management and Business Development experience in the telecom service provider vertical, with understanding of underlying differentiation between wireless, wireline, cable and internet/broadband service provider business models and pain points. Leadership abilities including strategic thinking, teamwork, ability to influence, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation. To succeed in this role, you need to have the following attributes:
MS/MBA strongly preferred; 8+ years in service related business, at least 5+ years in the geography of operation
Strong skills in driving revenues; must have prior experience in driving high value services sales and account management
Ability to engage in peer level discussions with CXO’s at Fortune 500 organizations. AD must be able to drive and lead business discussions with domain solutions support from practice leadership. Must be able to communicate at all levels within the BU as well as in the client organization.
Must have strong networking skills to build external networks that would lead to business growth.
Exhibit strong drive for results and success, ability to set goals and achieve deadlines. Personal attributes include strong work ethic, passion for what you are doing, detail oriented, and a sense of urgency. Must be able to proactively drive the engagement teams and support organizations towards the success of engagements at their clients.
Must be able to resolve issues and escalations and facilitate problem resolution within engagement teams.
Knowledge and experience in OSS/BSS systems in telecom – understanding of processes, key technologies, competition and key trends in the services industry.
Professional presence and appearance, patience, excellent oral and written communication skills
High client service orientation and results-oriented
Sound decision making and critical thinking skills
