Our client is a leading Business Process Outsourcing Organization, both Globally as well as in India. It serves more than 300 global clients, including Fortune 1000 companies, through its operations in Bangalore, Chennai, Delhi, Hyderabad, Mumbai and Pune.
India is also an integral part of our client’s Global Delivery Network, a global network of more than 44 integrated delivery centres in over 30 countries. The network provides clients with seamless delivery of the services from multiple geographic locations, with 24x7 coverage. Our client’s Delivery Centres in India enable them to extend their global reach and provide deep technology, outsourcing and industry skills with a proven delivery approach.
Our client in India employs over more than 25000 diverse people from different backgrounds with vast ranges of skills and experience
Position: Service Delivery Lead – India
Manages a large team in excess of 1500 people• Responsible for the entire piece of Large Deal
• Close interaction with Senior Management at Client side and build relationships through managing expectations
• Reports into business leads on operational issues
PROCESSES:
• Collections
• General Accounting
• Fixed Assets Accounting
• Accounts Payable and Travel & Expenses
• Customer Billing
• Accounts Receivable and Order Entry
• Credit Management
• Customer Monitoring and Vetting
Ensures adequate human and other resources are provided to deliver service to the client as per commitments made
Manages service delivery and adherence to service level agreements for the client
Monitors and scale up client satisfaction levels
Single Point Of contact between onshore client leads and Service Delivery Team members in India
develops short term tactical and longer term strategic direction addressing requirements of the client’s business streams
Coordinates work with organization’s onshore delivery lead to ensure deadlines/project milestones and customer requirements are achieved and standard processes are being followed. Drive the completion of client deliverables.
Maintains a thorough knowledge of established client financial accounting policies, US GAAP & FASB, internal control standards, and statutory reporting requirements. Understands US accounting processes and procedures.
Maintains a thorough awareness and understanding of the client’s business activities, business processes, and financial systems.
Responsible for creating business continuity and disaster recovery plans for the deal and ensuring periodic testing of the plans
Responsible for providing assurance to the client and external auditors that proper internal controls are in place and that the client’s assets and obligations are accurately reflected.
CTC: Among best as per Industry benchmarks
Please Contact
Warm Regards
Vidush Mehta
President & Co-Founder
Emploi Globale Consulting (P) Limited
1896, HSR Layout , Sector 2
Bangalore -560102 (India)
(+91) 80 25724843,
: (+91) 99025 66477
: vidush@emploiglobale.com Visit us at: www.emploiglobale.com
Bangalore | Delhi | Mumbai |
