Job Title: Business Transformation Manager - Europe
No. of Positions: 2
Department Name: Business Transformation ESi
Job Function: Re-engineering
Location: London
Band: 35
Job Description:
•Project Manager to serve as a resource for leading and Program/Project managing complex projects (such as Design for Six Sigma, multi-market/cross-functional projects)
•Work closely with project team on problem analysis, data gathering, Project Management
•Drive project tasks and milestones under tight deadlines and deliver projects in terms of quality, scope and cost
•Provide leadership and direction to multiple cross-functional project teams for process improvement across a number of selected projects
•Provide problem solving efforts on key projects to improve customer satisfaction, improve quality, and reduce cost/generate revenue
•Provide management with project status updates, feedback, and appropriate reporting on key projects
•Deploy Six Sigma methodology on projects as needed
•Identify process improvements and align with BT/Re-engineering pipelinePipeline management and BT project identification
•Assist Market Heads and Initiative Owners in identifying and prioritizing key projects that will provide the optimum benefits to our customers and business results
•Interface with Director of BTG to define and formulate BT initiatives and plans (annual and 3 year)
•Work with business leaders and teams to uncover and assess BT opportunities and prioritize within the BT/Re-engineering pipeline to achieve regional/market targets
•Provide business leaders with BT project status updates, feedback, and appropriate reporting on key focus process objectives
•Provide consultative services to ESi and other business units on ESi BT/Six Sigma strategies and initiatives as requiredSupport deployment of Six Sigma across ES Europe. Including:
•Coach, develop and mentor Green Belts (& Black belts if MBB trained) to champion implementations of ESi Six Sigma initiatives in Europe
•Assure effective solutions, ensure project implementations are conducted utilizing appropriate Six Sigma methodology and within policy, oversee investment/budget and project timeframes and completion
•Ensure Six Sigma project documentation and communications including project charters, plans, status reports, reviews and presentations are recorded for all projects
Requirements:
1.Proven high level of thought leadership skills
2.Strong qualitative and analytical skills; statistics background and PC proficiency a plus
3.Project team leadership and ability to effectively influence, motivate & develop others
4.Wide network of or ability to create network of American Express relationships and the ability to use them for influencing others.
5.Advanced functional experience, with a successful track record of results. Functional experience areas include ES business processes, GNO, Merchant Servicing, Operations, Finance, Sales, Marketing, Technology and Production.
6.Proven project management skills, preferably gained in cross-functional or regional projects.
7.Strong people management and results leadership skills – create and manage effective work teams and ability to work across diverse cultures to achieve positive outcomes.
8.Excellent interpersonal and communication skills, with a demonstrated ability to work effectively with all levels of the organization.
9.Demonstrated ability as a change agent
10.Use of sound judgment and calculated risk-taking
11.Certified Black Belt preferred
Contact kevin.j.waksmunski@aexp.com or at 212.640.3045 (O) or 732.687.0943 (Mobile)
