TRANSITIONS MANAGER – F & A
• Graduate or above
• Individuals with 6-8 years experience with prior experience in BPO Industry handling Transitions / Migrations preferred ;
• Project Management skills desirable
• Eager and willing learner with Good communication / articulation skills
• Working Hours : 4 pm – 2 am ; May require to travel extensively
Role requirements
Responsible for conceptualizing , planning and executing transitions in the F & A vertical of MetLife . Specifically this involves , but not restricted to
• Will be responsible for closely working with US Process owners (or their designated personnel) , Service Partners (EXL) and local GOSC Manangement in identifying processes that can lend themselves to migration / transition
• Capable of breaking down each process to its elements , determine process requirements , draw up detailed process maps and determine forward and backward linkages to a specific process
• Should be able to break down each process step to its elements and determine technology and skill / competency requirement
• Capable of identifying potential breakdown in processes and design effective back up plans to enable smooth migration
• Capable of identifying potential gaps in processes and recommending / implementing solutions to deal with such gaps
• Should possess strong Vendor Relationship Skills and be capable of leveraging relationships to good effect
• Should be able to evolve training regimen to support process training for the process identified for transition ; Evolve effective training curriculum and rigor to deliver on the process training requirements
Additionally
• Capable of working late hours often over calls, and may be required to travel for extended periods of time
WE ARE ALSO LOOKING FOR TRANSITIONS DIRECTOR WITH 10-12 YEARS OF EXPERIENCE.
Thanks & regards
Sanchita
CSG
41634672 / 73
9899987815 (M)
