Position: Assistant Manager
Key Responsibilities:The incumbent will be responsible for driving results and managingperformance of Agencies collecting from US based delinquent customers. He/shewill be expected to continually assess the future potential of collectionagencies in terms of growth, strengths and weaknesses.Key responsibilities would include:-
-Lead efforts to strengthen the collections network in India for USand International markets
-Continuously evaluate collections market place trends
-Partner with collections colleagues across globalmarkets to transfer best practices for agency management to elevate performance
-Closely partner with 3rd party CollectionsAgencies to analyze operations and propose solutions
-Understanding agencies' cost and revenue structure inrelation to the assigned portfolios
-Drive performance for collection effectiveness at lowcost, while creating strict compliance with regulatory, financial and AXP brandrequirements
-Drive profitable marketshare allocations decisions
- Define and track collectiondriver metrics at the agencies
The ideal candidate will maintain strong partnership with the US based teamsand provide thought leadership and drive initiatives to maximize returns andreduce the cost of collections. This job will require excellent projectmanagement and execution skills as well as data analysis to get a thorough anddeep understanding of how agencies manage accounts and build data-loops as wellas champion process improvements.
Required Qualifications: An MBA or a PostGraduate in a similar discipline is required with 2-3 years of experience ofexperience in an analytical environment or a performance delivery role.The candidate must be proactive and results driven with strong projectmanagement skills. He/she must display excellent oral and written communicationskills with strategic thought leadership as well as strong analytical skills.The candidate must be self motivated and effective at handling multiplepriorities.
Hiring Leader : AtulSaigal Email : atul.s.saigal@ aexp.com
