Please reply to pallavi@adastracons ultants.com directly;
For detailed discussion please call up Somesh 9810612888
Role: DGM - HR
Reporting: GM - HR
Education - MBA (HR)
Locations - Gurgaon
Years of Experience - 10 + years
Key Responsibilities
Implement and manage an effective performance management
process, including reviews, performance counseling and
improvements, stack ranking and payment of monthly
incentives for agents, and end of the year ratings
moderation for all employees in the SBU other than for SBU
Head's Direct Reports
Achieve continuous improvement in HR drivers of
profitability like salary budgets, manpower utilization,
vacancy outstanding days at agent level, teeth-to-tail
ratios (billable vs non-billable staff), etc.
Achieve high eSat (Employee Engagement/Employee
Satisfaction) , high retention and low attrition through
proactive employee engagement
Build organizational redundancies by career and succession
planning and employee development
Forecast manpower requirements for the SBU - operations and
support staff
Develop and implement appropriate R&R Plans as per the
requirements of various functions within overall
organizational/ HR guidelines and budgets
Streamline HR reporting, governance and compliance processes
Define and comply with internal HR Processes and Systems
within BTO India
Help create a high performance and open transparent culture,
which is grounded in and wedded to Company values
Retain talent by proactively engaging with people and
enriching their jobs and spotting early symptoms of
simmering issues in the SBU and resolving them with the help
of SBU Head ... act as employee champion within the SBU
Create a motivated team that has clarity of goals and a
development orientation
Build team synergy and bonding within HR Team as well as
help the SBU Head doing so for the SBU Management Team
Define job responsibilities of the SBU HR Team, supervise
and review performance and coach on an ongoing basis to
achieve results
Provide inputs to Strategic HR (BTO India HR/LD/Training
Leader's Central Team) through HR Council as well as other
interactions so that appropriate policies and initiatives
could be created and implemented to meet SBU and
organizational goals
Assist in and ensure effective roll-out of all organization
wide HR initiatives initiated and led by India BTO HR &
LD/Training Leader
