IBM has the following positions available within IBM Daksh. Interested folks may write in to me at chrydoyle@in. ibm.com, or call me at the contact numbers below.
Regards,
Chris
Christopher C. Doyle
Vice President
India Business Unit
IBM Daksh Business Process Services Pvt Ltd
Infinity Tower C, 5th Floor
Sector 25A, DLF Phase II
Gurgaon 122002, India
Tel : +91 124 4117352 (Direct)
+91 124 4359999, Extn : 9990
Mobile : +91 9818225993
Fax : +91 124 4117351
Email : chrdoyle@in. ibm.com
Assistant : Alsiba Mehra
Mobile : +91 9873037517
Location – NCR:
POSITION: DGM Solutions-Mortgage, 1 position
RESPONSIBILITIES:
- Responsible for solutioning deals in the function
- Liaise with IBM sales teams and prospective clients, for various solution inputs
- Set solution guidelines, and educate the global solutions team
- Ensure SACA compliance of Toolkit and Solutions in the function
- Ability to open doors, build deep relationships/ engage across levels and functions
WORK EXPERIENCE:
- 10 to 14 years for DGM and 14-18 yrs for GM
SKILLS / TRAITS:
- Knowledge of BPO operations
- Ability to craft and sell solutions on the basis of uncovered business needs
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Location – NCR:
POSITION: DGM Solutions FSS, 1 position
RESPONSIBILITIES:
- Responsible for solutioning deals in the function
- Ensure BU sign off for all solutions in the function
- Liaise with IBM sales teams and prospective clients, for solution inputs in the function
- Lead both high impact capability assessment visits and DD visits, from a functional perspective
WORK EXPERIENCE:
- 8 to 12 years
SKILLS / TRAITS:
- Knowledge of BPO operations (preferable)
- MBA in Finance
- Excellent communication & presentation skills
- Ability to craft and sell solutions on the basis of uncovered business needs
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Location – NCR:
POSITION: GM Transitions (Back Office projects including Mortgage, Insurance, Banking), 1 position
RESPONSIBILITIES:
- Responsible for transition project implementations in all practice area projects
- Ensure that transition deliverables, schedule, cost & quality, satisfies all contractual commitments
- Responsible for transition toolkit adherence and tollgate review process in the practice area
- Ability to develop & implement project plan end to end by mapping processes at client site, setting baseline deliverables, studying
and suggesting new technology for adapted process
WORK EXPERIENCE:
- 14 to 18 years
SKILLS / TRAITS:
- Thorough understanding and grasp of project management tools and practices
- Ability to influence people (internal/external customers, Operations, Finance etc)
- Strong analytical and problem solving ability, facts and data driven
- Excellent communication and presentation skills
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Location – NCR:
POSITION: DGM Transitions CRM, 1 position
RESPONSIBILITIES:
- Responsible for transition project implementations in all practice area projects
- Responsible for the transition resource planning in the practice area through deal pipeline reviews
- Performs all project management activities including project reviews, progress tracking, status reporting, communication, issue resolution,
change control, etc
- Ensures that transition deliverables, schedule, cost and quality satisfy all contractual commitments and client expectations.
WORK EXPERIENCE:
- 10 to 15 years
SKILLS / TRAITS:
- A good understanding and grasp of project management tools and practices
- Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
- Fact driven and data orientation
- Deadline and closure driven
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Location – NCR:
POSITION: DGM Admin (Transport Focus), 1 position
RESPONSIBILITIES:
- Responsible for upkeep & maintenance of the site, its assets and equipment
- Responsible for management & price negotiations, along with the central procurement team
- Responsible for budget planning & review
- Ensure safe, secure & amiable work conditions for 24*7 operations
WORK EXPERIENCE:
- 12+ years
SKILLS / TRAITS:
- Should possess strong process orientation skillsand should be able to put processes in place
- Sound People management and interpersonal Skills
- Commercial and negotiation skills
- Should have worked in high growth environments
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Location – NCR:
POSITION: DGM Business Continuity Planning (BCP), 1 position
RESPONSIBILITIES:
- Responsible for ownership of the BCP function
- Responsible for risk assessment & BIAs with all concerned SPOC's/BCR's
- Continuity planning for all BUs; customer service, call centre back office, software, telecom, investment management, asset management,
- Identification of Mission Critical Applications( MCAs) & equipments
- Finalising the continuity strategy & Cost Benefit Analysis for various options
WORK EXPERIENCE:
- 10+ years
SKILLS / TRAITS:
- Certified BCP/FCP/ABCP
- Minimum of 5 yrs of Business Continuity/Disaster Recovery experience involving disaster recovery methodologies and tools,
planning, implementing, documenting and testing in a software development/ BPO/transaction processing environment
- Extremely strong documentation and verbal and written communication
- Ability to communicate and present complex issues and analyses in an effective manner
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Location – NCR:
POSITION: DGM HR, 1 position
RESPONSIBILITIES:
- Will streamline HR reporting, governance and compliance processes
- Achieve high eSat (Employee Engagement/Employee Satisfaction) , high retention and low attrition, through proactive employee engagement
- Manage an effective performance management process including reviews, performance counselling and improvements across geos
- Help create a high performance and open transparent culture, which is grounded in and wedded to IBM values
- Build on organizational redundancies by career and succession planning, as well as employee growth & development
WORK EXPERIENCE:
- 10 years
SKILLS / TRAITS:
- Very strong execution and implementation skills, coupled with mainly tactical thinking skills
- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
- Leadership capabilities and experience
- Creative & Data Driven
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Location – BANGALORE
POSITION: DGM Business Development F&A, 1 position
RESPONSIBILITIES:
- Responsible for development of the customer acquisition strategy
- Collaborate with and share sales experience with other BD colleagues across the IBM world
- Collaborate with colleagues in Solutions and Operations to successfully win new accounts
WORK EXPERIENCE:
- 10+ years (min 2 yrs in BD / Sales / F&A Operations)
SKILLS / TRAITS:
- Post Graduate degree with a thorough understanding of the F & A domain
- Leadership & functional expertise in domain
- Strong negotiation and presentation skills
- Ability to communicate with internal & external customers
- Statistical / Analytical skills
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Location – BANGALORE
POSITION: DGM Ops F&A, 1 position
RESPONSIBILITIES:
- Responsible for managing large processes or multiple smaller processes across the F & A vertical
- Responsible for developing procedures that adhere with client guidelines and policies
- Responsible for identifying deficiencies (tools, metrics and reports) and recommending solutions
- Responsible for assisting management with career development activities for the team including PMS, feedback and training
WORK EXPERIENCE:
- 10 to 14 years
SKILLS / TRAITS:
- CA/ICWA/MBA in Finance (post graduate degree in Finance is essential)
- Relevant exposure in BPO - Good overall understanding of all F & A processes
- High focus on continuous improvement for increased productivity
- Ability to interact with multiple customers
- Ability to Project Manage multiple assignments end to end
