>>Please let me know if this is in line (wrt all the functions) and of
>>interest to you. Look forward to your reply and speaking with you.Please
>>also share with me your comp package. If this is not in line or of
>>interest to you, please do refer this to anyone suitable for the role.
>>
>>Position: Business Head (General Accounting)
>>Job Responsibility:
>>
>>The identified leader would be responsible for continual operational
>>success, growing the Finance and Accounting business, among various areas,
>>such as Inter Company Settlement, Accounts Receivable, Fixed Assets,
>>General Ledger, Customer Master Data, etc. The position will also cover
>>managing the customer relationships, solutioning, migration and delivery
>>of F & A BPO services, for this vertical, with offerings end to end.
>>
>>Job Summary:
>>
>>
>>
>>The BU HEAD (GA) would be a part of the Business Units' Leadership Team
>>and would be primarily responsible for:
>>
>>
>>
>> a.. Operating the General Accounting Business as a strong profit centre
>>across various geographies
>> b.. Provide leadership and direction to the next level Managers to meet
>>the SLA's & deliver consistent service delivery despite the current
>>challenges of the BPO industry, such as attrition, cost escalation,
>>competition, etc.
>> c.. Responsible for the fundamental pillars of quality and processes
>>with in built cost efficiency measures, across multiple General Accounting
>>businesses.
>> d.. Strive for value addition through process improvements, technology
>>solutions and innovation, additional productivity and best in class
>>process management.
>> e.. Expand the scale of operations, enlarge the customer and employee
>>base by aggressively driving growth and focus on financial performance of
>>his / her center as a business unit.
>> f.. Responsible for end to end client / stakeholder management.
>> g.. Work with cross functional teams within the various F & A BUs.
>> h.. Display strong general management and leadership capabilities
>>
>>
>>To help achieve the above, the Principal Accountabilities would include
>>but not be limited to
>>
>>
>>
>>Operations Management
>>
>>· Through his/her Manager leaders, ensure that day to day
>>operations happens smoothly with minimal or `zero' surprises
>>
>>· Ensure process stability through identification of delivery
>>risks and introduce appropriate controls to manage them
>>
>>· Set targets and guide the teams to achieve greater efficiencies
>>& obtain more process and cost productivity
>>
>>· Oversee achievement & shoot for exceeding agreed customer and
>>process metrics
>>
>>· Target achievement of highest level of voice of customer
>>
>>· Within the business, track and create systems to motivate
>>employees to reach the next level of competence and achievement, e.g.,
>>encourage and retain talent, elevate skills, increase people touch, create
>>competitive atmosphere, provide timely feedback, objective rating, etc.
>>
>>· Structure operations management to achieve timely flow of
>>information & regular tracking of deadlines
>>
>>· Oversee implementation of business growth volumes, i.e.,
>>anticipate and with the transition team support, ensure smooth migration
>>of new businesses & processes, ensuring adequate process knowledge
>>transfer, setting up of related support systems, such as bandwith, space,
>>etc. and management of the whole, within budgeted costs
>>
>>· Work with the training teams to ensure assured training and
>>testing of resources; new resources to come out of the training, fully
>>equipped to be fully productive quickly and existing resources to be
>>re-skilled or cross-skilled at intervals
>>
>>· Responsible for revenues and definition of growth targets for
>>the business
>>
>>· Manage budgets/costs to evolve and streamline processes with in-
>>built cost efficiency
>>
>>· Provide the operational excellence through discipline and rigor
>>in the organization in order to deliver on mutually agreed targets
>>
>>· Exhibit strong people management skills by leading from the
>>front.
>>
>>· Build a cohesive team by defining the vision, motivating and
>>setting targets for performance to achieve short medium and long term
>>goals.
>>
>>· Anticipate, manage and monitor BU risks ( BCP)
>>
>>· Work with the clients to take the processes / technologies to
>>new frontiers of global excellence
>>
>>· Ensure SOX compliance
>>
>>
>>
>>Customer Relationship Management
>>
>>
>>
>> 1.. External
>>· Interface with external clients, vendors, prospects and
>>competitors
>>
>>· Ensure client satisfaction by providing client focused solutions
>>
>>· Strengthen the existing client relationships and enlarge the
>>client base, by identifying possible business opportunities.
>>
>>· Build deep relationships/engagement across levels and functions
>>
>>· Open up new channels of communication with direct clients and
>>end customers to understand their expectations better and provide
>>solutions for meeting them
>
>> 2.. Internal
>>
>>
>>· Develop individuals for high performance in the team by
>>empowering them
>>· Work collaboratively with task force, business heads, shared
>>services, support groups by developing impact working relationships.
>>
>>· Champion equality and diversity, and promote best practices at
>>work
>
>
>>Preferred Skills/Traits
>>
>>
>>
>> a.. Display an extensive knowledge and exposure of service delivery
>>scenarios with regard to Accounting Operations \ BPO/ITES/BTO Operations
>> b.. Exhibit analytical and numerical aptitude
>> c.. Possess extensive Knowledge /domain expertise of drivers of success
>>across the Accounting vertical
>> d.. Personal Effectiveness:
>> a.. Good Level communication and presentation skills (ability to
>>interact with customers and senior and junior level executives)
>> b.. Work in a fast-paced environment with multiple simultaneous
>>complex projects
>> c.. Be a strong team leader
>> d.. Possess persuasive, collaborative and influencing skills
>> e.. Possess strong client management skills, including building of
>>rapport and providing push back where warranted, without alienating the
>>client
>> e.. Exhibit strong achievement motivation and negotiation skills
>> f.. Possess strong entrepreneurial zeal and a high degree of work
>>ethics
>> g.. Experience of service delivery \ accounting services
>>
>>
>>Educational qualification
>
>> a.. 8 to 12 years of experience with min 4 yrs in service delivery
>>leadership role
>> b.. CA/MBA Finance from a premier Institute preferred
>>Position Location: Bangalore
>>
>> Regards
>>Madhulika Dant-PGDIT 1984-85
>>======================
>>Daedalus Consulting Pvt. Ltd
>>IT's about People
>>#303 Shah Sultan Complex
>>17 Cunningham Road,
>>Bangalore 560052.
>>Phone :+91 80 41138062
>>Fax: +91 80 41138155
>>Email: madhu@daedalus.co.in
>>www.daedalus.co.in
