We have been retained by a client of ours a leading US based Consulting
Company to recruit a Senior Manager for CRM Practice.
Overall purpose of the job
Ø Support Senior Executives/ Partner in maintaining consistent
and satisfactory client rating scores
Ø Proactively support Senior Executives in business development
initiatives
Ø At any point in time, lead one or more full time project/s for
a client organization or modules of large projects in addition to
business development initiatives
Ø Provide thought leadership by leveraging client experiences,
cross industry experience, cross functional exposure to deliver more
effective solutions in managing customer relationship
Responsibilities/ Authorities
Ø Be responsible for successful delivery of the project module
within the agreed timelines with the client
Ø Work closely with client team managers and deepen relationship
with the client and enable cross-selling of its services
Ø Support global team in developing and assessing strategic
options
Ø Be responsible for overall project delivery and contract
execution within client organization
Ø Demonstrate strong sales and business development focus –
selling more work to existing clients and also sell similar projects as
the ones worked on to other clients in similar industry
Ø Network closely with client executives to develop a stronger
understanding of the functioning of the clients business to enable new
sales of new projects to the clients
Job Requirements
Ø Candidates should have a minimum of 10-15 years work
experience in strategic client relationship management, brand
management, product management, customer loyalty management, sales force
management, trade marketing and similar profiles in sales and marketing
Ø Candidates with work experience in project management or
Consulting
Education Qualifications: - MBA / PGDBM from Premier B Schools -
IIM,IIFT, FMS, XLRI, MDI, S P Jain, JBIMS, NMIMS, XLRI , IMT,
Batches: 1998-1994 batches Comp: Fixed CTC of USD 80K plus bonus
ranging from 20-40% of Fixed CTC Location: Delhi or Mumbai.
Interested candidates can send their profiles to me on
sarjeev@people- connect.net
me a mail with your mobile number and a few lines on your background and
I will be pleased to share more details. Thanks & best regards,
Sarjeev 9899222044/ 9810483038
Our client is a global management consulting, technology services and
outsourcing company. With more than 152,000 people in 49 countries, our
client has collaborated with organizations in nearly every major
industry worldwide, including 91 of the FORTUNE® Global 100,
two-thirds of the FORTUNE® Global 500 and government agencies around
the world. Our client helps organizations become high-performance
businesses. In other words, it helps them become more successful in
every part of their businesses, from strategic planning to day-to-day
operations. This includes helping them to identify and enter new
markets, increase revenues in existing markets, and deliver their
products and services more effectively and efficiently.
Our client have consistently produced solid financial results in both
good times and bad, generating net revenues of $16.65 billion last
fiscal year ended Aug 31, 2006. It is one of the world's most
recognized business brands, associated with deep industry and business
process expertise, broad global resources and proven experience in
consulting, technology and outsourcing.
Our client currently employs more than 13,000 management consultants,
which makes it one of the leading providers of management consulting
services worldwide. Working with it means you will be exposed to rich
and diverse experiences and expertise. Market demand for its consulting
services is very high, and it expects this part of their business to
continue to grow – which will lead to even more exciting career
opportunities for their people.
Our client's CRM practice offers the process and technology
innovations that clients need to become more customer-centric. They
possess knowledge and deep skills in strategy, implementation and
operations that will harness these innovations effectively. And they
have experience and delivery resources to help clients improve specific
areas of marketing, sales and service, or transform the entire
front-office operation.
The CRM service line has simplified the way it develops business
consulting capability and brings it to market. They are now structured
around three areas of expertise: market, sales and service.
