One of the worlds largest banking and financial services
organizations, with around 10,000 offices around the world.
Operates in 82 countries and territories and has over 125 million
customers.
Business Transformation Unit ( BTU) is part of Operations which has
a charter across the Group to assist or lead in identifying and
implementing business transformation opportunities.
Business Transformation is an internal consulting group and provides
project management support to businesses irrespective of the
geographical boundaries. In the consulting role the project managers
(AVP/ Manager) may be supporting initiatives in or across North
America, Europe, Asia Pacific, Latin America or Middle East. These
positions are based out of Hyderabad but may require travel,
depending on the program/ project needs.
Location: Hyderabad
ROLES AND RESPONSIBILITY
The position will be in frequent communication with business heads
and key stakeholders from various business units around the world to
accelerate the implementation of leading practices in order to
improve cost, turnaround time, customer satisfaction and service
level. The incumbent will:
• Review, map and document `as is" process flow.
• Analyze Gaps, Identify quality improvements, risk and cost
reduction opportunities;
• Design the future state of process flow, embedding best practices
from similar processes/industry.
• Leverage other BTU streams (Metrics/Benefit Tracking, Best
Practice, Six Sigma) to refine diagnostic and drive transformation.
• Ongoing responsibility to identify, capture and disseminate best
• Implement or contribute to the implementation of recommended
improvements.
• Deliver high-level cost/benefit analysis and recommend
transformation projects
• Organise Resources such that maximum benefit is derived from their
deployment.
KNOWLEDGE, EXPERIENCE AND SKILLS
• Minimum 8-12 years experience in reputed organizations –
preferably from financial services / Banking / BPO sector.
• Excellent written and Verbal Communication.
• Ability to interpret large quantity of Data and identify trends /
discrepancies, Performs series of complex calculations generate
meaningful MI.
• Change Management Skills (as evidenced by previous experience)
• Planning and organizing skills
• Ability to take decisions quickly, keeping in view the Business
objectives.
• Flexible and adaptable to change (including changes in working
hours/shifts) to suit the business needs
If interested, please feel to contact
Kinshuk Shukla
Kinshuk.shukla@ empyrean- partners. com
0990222361
